Check Order Status
It's easy to check the status of your order! First, visit online Order Status and enter your Reg Email Address and password.
On the Your Orders page, an order status message displays above each of your items. Order status messages include:
We've Received your Order - We will begin processing your order soon. You can edit your order details once the order enters the the Processing Items status.
Processing Items - We're processing your order right now. You can edit your order details through online Order Status, or by contacting Our Customer Service.
Preparing for Shipment - We are preparing your item(s) to ship. While your item is being prepared, we are unable to edit your order details. We will email you a Shipment Notification with complete order details once your item leaves our warehouse.
Shipped - Your item has shipped. Your carrier tracking number will be updated in online Order Status and the carrier's website within 24 hours.